Have you seen those web and mobile applications that allow you to customize a product, changing its look and features to suit your needs? If your answer is yes, you've seen a product configurator in action.
A product configurator is a digital app that can be used on websites and apps by different users to "configure" or build their perfect product. For customers, this presents a great way of customizing their products and building something that showcases their personal taste and style.
Retailers like Ikea and Warby Parker are already using product configurators as part of their sales strategies and automobile companies like Nissan and Audi leverage configuration software to enhance customer experience.
This article shows you what a product configurator is and how one can be used to enhance customer experience and boost sales.
What Does Product Configuration Software Do?
Simply put, a product configurator—or configuration software—enables customers to customize their products. A configurator gives customers a visual interface where they can change various attributes (color, material, accessories, etc.) and view a fully personalized product designed to their specifications.
By giving customers a customizable product, brands can engage directly with customers, personalize the shopping experience and offer an immersive and engaging process that increases conversion and sales.
Instead of manually creating quotes and specifications, product configuration software automates the process, speeds up the sales cycle, and gets the item into production from one centralized hub that connects to the buyer journey. The results speak for themselves. If you offer custom or configurable products, you need an online product configurator.
5 Product Configurator Software Must-Haves
- Visual product configuration that allows for dynamic product updates
- Flexible product rules that enable different kinds of configuration
- Back office integration to streamline the manufacturing process
- Sales automation and dynamic pricing
- Integration with third-party software
Visual Product Configurator Types
A product configurator will guide its user through the process and give the customer the tools and choices they need to complete the order successfully. But not all configurator software is created equal. Let's take a look at the two major types of configurator.
Static Product Configurator
Static configurators or 2D product visualizers are the most straightforward kind of configuration software. They present a flat image that doesn't move, which means that even though shoppers can customize components and select different product options, you can't rotate the image to view it from different vantage points. In some 2D configurators, you have different cameras and angles to choose from, but they are preset and cannot be changed by the user.
3D Product Configurator
3D product configurators are full-fledged, responsive configuration software where users can rotate a 3D product rendering to get a 360º view of the product. Besides giving users a better view of complex products with many parts, a configurator gives them the ability to customize and change parts. However, what makes a 3D product configurator most compelling is that it gives shoppers a more interactive experience that shows them exactly what they will get from their product.
Benefits of a Product Configurator
As you can see, the main benefit of product configuration is that it helps eCommerce stores and retailers of all shapes and sizes give their customers a buying experience similar to the one they’d get by going to a brick-and-mortar store. But that's not all. Let's take a look at some other benefits of product configuration.
Enable Better Product Understanding
A product configurator simplifies complex products because it enables users to interact with them before they purchase. It helps them see how things work and even how parts move. Customers can view the product in real-time and assess it in their own terms. This enhanced interaction with the product provides a treasure trove of data on customer behavior for marketers and salespeople.
Besides being stellar sales tools, product configurators simplify your manufacturing pipeline by capturing all the information your customer has input to the software. Product options, the customization process, and the customer preferences are all pushed to your ERP or CMS. That being said, configuration software also works as a configure, price and quote (CPQ) solution that can deliver the order to production before being delivered to the client.
Integrate with Third-Party Software
Another important benefit of product configurator software is that it integrates with third-party tools to enhance and speed up the sales process. For example, you can integrate an ERP or an eCommerce platform into your configurator to create quotes, sales orders, item descriptions, and even part numbers. Plus, by integrating a configurator into your eCommerce solution, you can manage stock lines and inventory.
Higher Visitor Engagement
Configurable products drive higher engagement than their static counterparts. By showing your customers a product they can tweak, they can become instantly hooked, even if it is only because of the novelty. Seeing how different product options appear in front of them is also a powerful psychological incentive for customers who can easily see themselves using that product once they have customized it according to their specific needs.
Finally, some configurators allow customers to “place” the item within the environment it is intended for, creating even more engagement. Some advanced options enable this via augmented reality, but even just allowing customers to sketch out their home, room, porch, back deck or similar and then place the item within it allows them to ensure dimensional fit. This also creates a powerful visual of how the final product will look once it’s theirs, which creates a strong attachment.
Boost Conversion Rates
A configurator also gives marketers the ability to go truly omnichannel. There are offline configurators that can be installed to mobile devices or computers so salespeople can use them on the go, during events, or to show prospects how the product works during a 1:1 demonstration, creating a seamless marketing experience that doesn't stop at the website. Ultimately, a CPQ tool like a configurator enables customers to make informed decisions quickly as they have all the information to make a purchase at hand.
KILO Designer Furniture - Case Study
KILO, a Dutch furniture manufacturer whose business of customizable furniture was growing rapidly, needed a way to empower customers to create their own personalized furniture designs online. Salsita 3D Configurator enabled them to automate this process for them as they continued to scale up their business.
To do so, we adapted our 3D product configurator framework to accommodate KILO's exceptional level of customizability. Then, we deployed it on KILO's e-shop so the designs the customer creates and submits can be sent directly to manufacturing for a seamless CPQ process.
In this way, customers can order highly customized pieces of furniture online. Our team also integrated the online configurator into KILO's manufacturing process, adding an order dashboard to the implementation that enables KILO to automatically map the designs onto the materials, reducing the manual intervention required to fulfill every order.
I've never experienced the high level of professionalism the Salsita team brought to the table. - Jan Paul, CEO at KILO
For a closer look at how we helped KILO build their 3D product configurator, check out the full case study here: Case Study: Product Configurator for KILO's Designer Furniture.
L' Atelier Paris Haute Design - Case Study
L’Atelier Paris Haute Design, LLC designs, manufactures, and sells custom, high-end French ranges, cabinets, appliances, and entire kitchens.
Since appreciation of the finer things in life extends well beyond the physical reach of their four showrooms, L’Atelier decided to take to the internet to reach this untapped market. This presented some unique challenges, however. Since the products on offer are custom-built by hand to exacting specifications, they are also highly customizable, offering virtually unlimited options in terms of size, configuration, colors, finishes, and more.
This was a tall order indeed. Finding a digital solutions partner able to combine L'Atelier's luxurious design and aesthetics with intuitive user experience design and the engineering muscle needed to bring it to life seemed like an insurmountable challenge. L’Atelier de Paris found Salsita Software, a unique solutions provider leveraging our 3D Product Configurator Framework as a powerful foundation, the engineering team, in conjunction with our UX and design professionals, then went to work bringing the vision of L’Atelier to life.
The reaction to the new configurator has been universally positive, from prospective customers, kitchen designers, as well as the team at L'Atelier, whose sales staff regularly use it as a sales tool.
I’ve never experienced the delivery team living up to the sales team’s hype, but in Salsita’s case, they actually exceeded it. - Ricardo Moraes, L’Atelier Paris
Since the initial launch in late July of 2021, L’Atelier de Paris Haute Design has seen the engagement rate on their website increase dramatically as hundreds of prospective clients have accessed it to configure their dream kitchen. Giving customers the ability to design their dream products uniquely tailored to their needs also provides a powerful competitive advantage that drives sales. Research shows that this leads to higher conversion rates and increases average transaction size.
Read the full case study here: L’Atelier Paris - Making an ultra-luxe product fully configurable online
Salsita 3D Configurator
With our configurator framework, you can display all types of complex products. You can start small with simple 3D models and few configuration options, then add new features. Also, with a hybrid product configurator, your product becomes cloud-native immediately.
From manufacturing processes to eCommerce features, you can integrate with everything to help visitors configure their dream product and gain insights about sales and customer preferences. Our product configurator is built on open standards, and it's entirely API-based, which guarantees maximum compatibility with third-party software.
Also, since we are a web development agency, you get all the benefits and the close support of having a world-class software team to back you up. Plus, with Salsita’s hybrid product configurator you gain a future-proof solution that leverages the novel MACH architecture to supercharge your eCommerce presence.
With our cloud-native solution, you can scale your project as much as you want as it can be hosted on AWS, Azure, or Google Cloud, making it easy to scale up and down with traffic. This approach enables you to modify it to suit your and your consumers' needs. Plus, you don't need to think about maintenance because we can assist with that too.
Do not hesitate to contact us for consultation. We will be happy to hear your story, answer any questions, or give you expert advice.